Our Services & Policies

Shipping - New shipping policy will go into effect starting 1/1/08 as stated on the home page.  More information will follow once I have it all worked out.

I offer free Standard shipping on full priced merchandise orders over $149.95 shipped at the same time, to the same address and shipped within the lower 48 states.   Otherwise, shipping will be $9.95 for the first $50 order and $11.95 for orders $50.01 - $149.95.   In some circumstances this may not apply. If not it will clearly be stated and I will contact you within 24 hours of any changes to the total and get your approval before processing.   In stock items combined with Preorders or Preorders from different release time DO NOT qualify if either or both are under $149.95.  Each would have their own shipping charge when shipped.   Sale and/or clearance priced items will be charged the actual shipping cost.   Until I have my shopping cart updated totally I will email anyone who's total shipping isn't correct with the correct amount.  Please be sure if you order an on sale item you check your email for an email from me for the corrected invoice.   There will be a $10 charge for address correction if the incorrect address is provided.

 

Orders that have to ship through the post office will incur an additional $1.00 handling fee plus actual shipping if more than the regular shipping charge which the shopping cart doesn't figure.  If your shipping is more I will contact you.  This applies to any PO Box, military, or International address.  International customers please contact me directly to find out the cost of shipping and to make payment.   My shopping cart will not figure International shipping at this time.  I do charge actual shipping plus a $2.00 handling fee per item for International shipping.

Preorders

Due to the increasing number of customers that would preorder and then never make the purchase, I will be implementing a new preorder policy.  If you would like to preorder any upcoming items that are not yet available I will require that you have a credit card of file with me or you may make a non-refundable deposit of $10 per item if you wish to mail payments.   You may preorder items directly from the shopping cart.  If you provide a credit card for the payment your card will not be charged until the item is in stock and ready to ship out.  If you will be paying with a check or money order for an item, please do the checkout and choose that method of payment.  Then you will need to mail in the $10 deposit per doll or per order of bears to guarantee your preorder.  Your order will not be guaranteed until your deposit or credit card information has been received.

If you cancel a preorder before the merchandise is in stock you will not be charged a fee if you preordered by credit card.  Any deposits paid will not be refunded.  If you cancel an order after the merchandise is in stock you will be charged the 15% restocking fee. 

 

Returns

I will do everything possible to earn and keep your business. I want you to be happy with your purchase.  I do not allow returns on sale items.

If an item is damaged in transit, please contact the carrier or me immediately (within 2 days of receipt of item). Please hold onto the packaging materials (shipping box and all packing inside). I cannot guarantee replacement or refund on damaged items if these rules are not followed.

If you are not satisfied with your purchase, please email or call me for a return authorization number within 3 days of receipt of item.   Make sure you include the order number and the date it was received in that Email or call. I will then email you back with a return authorization number to be put inside the box and on the outside of the package near the shipping label. (All packages arriving without a return authorization number will be refused and returned to the sender at your expense.)  You will be responsible for the return shipping if you just don't like the item.   Returns will not be accepted on sale or clearance items.

 

Please return the item promptly in its original condition and packaging and I will issue you a store credit in the amount of the price of the item and tax (excluding our 15% restocking fee and the original cost of my shipping to you). The item must be in our possession within 14 days from the date that you received it. I am sorry but there are no exceptions to this policy. The minimum restocking fee is $10.00.

Privacy & Security Issues

I respect your privacy. All information submitted is kept in the strictest of confidence. I promise to never sell or share your personal information with any outside business or agency.  I treat your information the way that I expect mine to be kept.

If you have any questions or concerns about any of my services or policies, please feel free to contact me by email at onceupondolls@gmail.com  Due to the hours of my second job at this time, I'm not at the store to answer the phone and it's late when I get in to return calls.  Email is the best way to reach me at this time.